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Customer satisfaction matters above all else to us. So if you are dissatisfied with any of our products, [let us know immediately – hyperlink to support] to secure a replacement or refund. Discover our process for such situations below.
We use Collect+’s free and convenient service for returns. Find your nearest Collect+ business and learn how to use the service here.
How to make a return
If we cannot accept a return
We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when designing your custom clothing before submitting them for production.
For health and hygiene reasons, we cannot exchange or refund opened underwear/lingerie, control wear, hosiery and swimwear unless faulty. We can exchange or refund these items if hygiene strips and tags are in place and the original packaging is unopened and unmarked.
You have 28 days from receiving your order to request a return. Once this period has passed, items cannot be returned unless faulty.
Priority deliveries paid for when ordering are customer preference. Unless goods returned are faulty, delivery surcharges cannot be refunded.