Naturally, we want you to be delighted with every garment you order from us. So you can usually return any items for free for a replacement or a full refund, in the unlikely event you are not completely satisfied.
We offer you the convenient and free Collect + service for returning items. You can find your nearest Collect + business and how to use the service here.
Who organises the return?
Products we’re unable to accept back
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.
For reasons of health and hygiene we are unable to exchange or refund underwear/lingerie, control wear, hosiery and swimwear. No exchange or refunds are available for these items unless the hygiene strips and tags are still in place and the original packaging remains unopened/undamaged unless faulty.
How to make a return
If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Delivery surcharges are considered a customer preference (e.g. Pre 10 delivery) and will not be refunded unless the delivered goods are faulty.
"Excellent Customer service Alex was very helpful even when we received a wrong item she arranged collection and re ordered the correct items, hassle free really."
Kay Nicholas - 21 March, 2015