Customer Care Team Freephone 0800 028 5867 Mon - Fri 8am - 6pm and Sat 9am – 1pm
Should you not have the artwork in a format suitable for customisation we can convert (re-draw) your file to a suitable type for a fee of £25.00. Of course you will be notified and ask for confirmation prior to this work taking place:
If you have any questions or would like a quote based on your logo, then please contact us on 0800 028 5867, or email us using the Get a Quote button, which also allows you to attach your logo or design.
For any orders over £100, we now offer FREE LOGO SETUP and FREE DELIVERY.
Vector Illustrator and EPS files are the preferred files types. It's easy to differentiate between vectors and other formats. If you zoom into a vector, you will see no jagged edges or distortion. If you zoom into a bitmap, the image and edges will become blocky.
Don't create a bitmap file and then save it as a AI or EPS file - it's still a bitmap and would be unusable unless we re-draw it for a fee.
All colours should be converted to spot colours. Within Illustrator and other packages, individual colours can be selected and changed to their Pantone equivelants. Please refer to the software documentation, or browse the Internet for more details. When we screenprint, we first print one colour, then print a second colour, etc. This is the reason why we need colour separated files. We can then easily print out the files in colour separation.
If your logo has any fonts / typefaces, then these MUST be converted to paths (or converted to curves - depending on your software package). This simply means that the font is converted to a graphic object and cannot be changed. If this is not done, then when we receive the file and don't have the equivelant font, we won't be able to match your artwork.
Artwork files must be sized to the exact size (or larger) than the actual print size and must be at least 300dpi at the print size. Colours should be separated in layers. This is not a preferred method and may incur extra costs if we have to manipulate the file.
NOTE: Not suitable for CAD CUT
PDFs must be created from vector files and maintain edit capabilities.
Don't create a bitmap file and then save it as a PDF file - it's still a bitmap and would be unusable and would be liable for a re-draw fee.
All files types are accepted as long as the resolution is high quality. For all first time customers there is a £25.00 fee for logos or graphics to be converted into a embroidery format (digitising), this is a one off fee and your embroidered artwork will be held on file for future orders. Embroidery text is setup free of charge.
However, if you order is over £100, you get FREE EMBROIDERY SETUP and FREE DELIVERY.