Free Returns

Not perfect? Return it and let us fix things

Customer satisfaction matters above all else to us. So if you are dissatisfied with any of our products, to secure a replacement or refund. Please note: this excludes international returns.

Return Methods

If you have received the wrong item/s or your items are faulty, leave it to us to arrange collection for return.
If returning for any other reason, we ask that you organise the return of the items.

Let us handle it

If you have received the wrong item/s or your items are faulty, leave it to us to arrange collection for return.
1

Contact us by phone or email with your order number

2

We’ll send you a free return note, which you need to return your garments

3

Return the unworn garments to us in their original packaging

4

Leave the rest to us! We’ll provide a full refund to your original payment method within 5 working days of receiving the returned items

Phone
0800 028 5867

Collect+ self return

If you are returning your order for any other reason, we ask that you organise the return of the items. We use Collect+’s free and convenient service for returns.

Create Return with Collect+

If we can’t accept a return

We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. For that reason, we ask you to take your time when designing your custom clothing before submitting them for production. For health and hygiene reasons, we cannot exchange or refund opened underwear/lingerie, control wear, hosiery, and swimwear unless faulty. We can exchange or refund these items if hygiene strips and tags are in place and the original packaging is unopened and unmarked.

Please note

You have 28 days from receiving your order to request a return. Once this period has passed, items cannot be returned unless faulty. Priority deliveries paid for when ordering are customer preference. Unless goods returned are faulty, delivery surcharges cannot be refunded.