24 Hour
Free delivery,
Free Returns
Price Promise

Frequently Asked Questions

Do you charge for delivery?

Delivery is free on all orders over £99 (ex VAT). A small charge of £5.99 is added to orders under this for orders on mainland UK. This excludes the Scottish Highlands, Northern Ireland and Channel Islands/Isle of Man, where the total delivery charge for these areas is £20, and delivery may take 2 business days. Those overseas can find our International Delivery Costshere. We currently use DPD as our main carrier. Find more information on Delivery Options here.

How long will my order take?

We offer 24 Hour Dispatch on selected items. Keep an eye out for garments marked with the 24 Hour Dispatch logo and select “24 Hour Dispatch” from the delivery options at the checkout. Orders must be placed by no later than 12 noon and we will need to receive your artwork approval by 4pm in order to meet the production deadlines. (Please note all artwork must be approved before production can begin).

We also offer 4 day delivery as standard on all eligible orders. To be eligible for 4 day delivery, all products on your order must available for 24 Hour Dispatch. You also must place your order before 12pm and approve your artwork before 4pm the same day. If the order is ‘as previous’, no artwork approval is required.

Expected delivery times may also be affected during periods of high order volume.

How does 4 Day Turnaround work?

If, for example, you place your order and approve your artwork on a Monday, this is classed as Day 1. On Tuesday, we will begin working on your order, Day 2. And on Wednesday your order will be dispatched, Day 3. Your order will be delivered to you the following day.

How can I pay?

We accept all major credit and debit cards, or you can apply for a Trade Credit Account. Find out more about Payment Options.

How will I receive my artwork proof?

We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. Artwork will look to proof out all orders within 12 hours of orders being placed. If an order is placed after 12pm, this will begin from 9am the following working day. You will receive your artwork proof via email. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given by the customer.

Which formats do you accept for artwork?

For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. For screen-printing, to avoid additional artwork charges, we require an .eps tiff or ai file. Click here to see more on Artwork Guidelines.

Which application method is best for my order?

The best application method to use will depend on factors like the material of your garment and the complexity of your logo. See our Applications Methods Explained page to help you get a better understanding of which method is best for you. Alternatively, you can contact us via email, phone or live chat. Whichever method turns out to be best for your order, our embroidery and printing machinery will bring your logo to life on any garment.

What does your free logo service include?

All our prices include a 10,000 stitch count embroidery in up to 15 colours or a 1 colour screen-print (any size) in 1 position. Larger stitch counts, extra print colours and additional positions is price on application (contact us for a quote). Our dedicated team of talented designers and production staff ensure you get the best quality finish, as well as fantastic value. More information on Logo Application, Print and Embroidery.

I can’t see what I’m looking for. Do you supply it?

Probably! If it’s workwear, corporatewear, teamwear, leisurewear, schoolwear or promotional clothing, we can usually supply it. If you need help with your order, you can contact one of our helpful, informative and friendly team anytime between 8am to 6pm Monday to Friday (9am to 1pm on a Saturday) via Freephone, email or live chat.

Do you provide samples?

Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge. You can see more about samples here: Clothing Samples.

Where do I find size guides?

Due to the fact we stock items from a wide range of suppliers we don't have one generic size guide on our site. However we are committed to providing you with the latest size guides which are given to us by each brand/supplier. We generally provide a size guide per brand. Some products have a size guide per item.

For more about size guides and where you can find them on our site, simply click here: Size Guides Explained.

What is your returns policy?

Goods deemed returnable are done so entirely at our own discretion except where the return of goods is as a result of the failure on the part of Workwear Express to supply the relevant goods in accordance with the order.

We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items. Plain garments can usually be returned for free for a replacement or a full refund, in the unlikely event that you are not completely satisfied.

If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.

Where can I view your company terms and conditions?

You can find a dedicated page on our site to explain our basic terms and conditions and returns policy here: Terms & Conditions.

If you are in any doubt about anything else, please do not hesitate to contact us! Freephone Sales 0800 028 5867.