North Bristol NHS Trust - Case Study

The Introduction

The North Bristol NHS Trust is one of the leading medical trusts in the UK with one of their hospitals, the Southmead Hospital, considered one of the largest and leading medical sites in Europe. With a wide range of lifesaving services of offer such as neurosciences, orthopaedics, major trauma, plastic surgery and much more, the North Bristol NHS Trust really is a vital part of the community, improving the quality of life for thousands of patients. The aforementioned Southmead Hospital also plays host to the popular Channel 4 reality show “One Born Every Minute.”

The Requirements

Workwear Express were contacted by the North Bristol NHS Trust in late 2013 and asked to produce a number of polo shirts to be worn by their staff as part of a campaign the NHS Trust was running to help inform patients and visitors about the impending hospital opening that was occurring. The garments needed to provide a comfortable fit for all staff, a familiar style and plenty of space to provide all of the information they needed to relay.

The End Product

We provided the North Bristol NHS Trust with samples of the polo shirts we recommended from our extensive collection so that they could see the feel, quality and size of the garments prior to placing the order. The NHS Trust were very happy with the samples and subsequently placed a full order. The garments were then customised via both print and embroidery to include the North Bristol NHS Trust polo on the left breast as well as information regarding the hospital opening on the back of the shirts. The completed polo shirts were then delivered via our couriers and received by the Trust well in advance of the necessary deadline. They were so happy with the finished garments that they then placed a second order.

"Customer Service to the next level"

Nothing was too much trouble. They listened to what we needed for our designs, gave us suggestions, and took the time to telephone to speak with us rather than emailing at times which took customer service to the next level.The products we ordered are of a great quality. When I needed to go back to place another second order, nothing was too much trouble, and the delivery arrived bang on schedule and in perfect time for the handover of our new hospital.”

- Heather Tyler (North Bristol NHS Trust)

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